Privacy Policy hoki70 — We Protect Your Data the Same Way We Protect Your Account

1. Introduction and Scope of This Policy

Hoki70 respects the privacy of every player and user on our platform. This Privacy Policy explains in detail how we handle the personal information you provide to us or that is automatically collected when you use the hoki70.vu website, the hoki70 mobile app, and all related services.

This document applies to all individuals who register a hoki70 account, visit our website even without registering, use the hoki70 mobile app, or interact with any of the services we offer. We are committed to protecting your privacy and ensuring your personal data is handled responsibly, transparently, and securely at all times.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account or use hoki70's services, you provide certain information to us directly. This information includes:

• Identity information: Full name, date of birth, MyKad number or passport number.
• Contact information: Email address, mobile phone number, and current residential address.
• Financial information: Bank account number, bank name and payment method details registered for deposits and withdrawals.
• Verification documents: MyKad copy, passport, bank statement or other documents submitted during the KYC process.
• Account information: Username, password (stored in encrypted form) and account preferences.

2.2 Information Collected Automatically

While you use the hoki70 platform, our systems automatically collect certain information to ensure smooth platform functionality and a better user experience:

• Technical data: IP address, browser type and version, operating system, screen resolution, and device type.
• Usage data: Pages visited, time spent on the platform, clicks and interactions with the interface.
• Game data: Wagering history, wins, losses, and gameplay activity for account maintenance and fraud detection purposes.
• Session data: Login and logout records, session duration and activity during active sessions.
• Cookies: Small files stored in your browser that help us identify your session and provide a personalised experience.

3. How We Use Your Information

Hoki70 uses collected data solely for legitimate and necessary purposes. Below is a summary of our data use purposes:

4. Sharing Information With Third Parties

Hoki70 does not sell or rent your personal data to any third party. However, there are limited situations where we need to share certain information with external parties to enable our services to function properly:

• Payment service providers: To process deposits and withdrawals, the required transaction information is shared with trusted payment gateway providers. All such providers are bound by strict confidentiality agreements.
• Game software providers: Third-party game providers may receive the minimum game data required to enable games to function properly within the hoki70 platform.
• Legal authorities: hoki70 will disclose information when required to do so by law, court order, or official request from a competent authority.
• Security partners: In cases of fraud or suspicious activity, certain information may be shared with integrated security partners for investigation and prevention purposes.

In all cases of data sharing, hoki70 ensures that receiving parties comply with data protection standards equivalent to or higher than those we apply ourselves.

5. Cookies and Tracking Technologies

5.1 Types of Cookies Used

The hoki70 platform uses several types of cookies to ensure the best user experience and smooth platform functionality:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as language, theme and display settings for a smoother experience on your next visit.
• Analytics cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

5.2 Managing Cookies

You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect platform functionality and your ability to log in to your account. For guidance on managing cookies, refer to the help documentation of your web browser.

6. Data Retention Period

Hoki70 retains your personal data for as long as your account is active and for any additional period required after account closure, in line with applicable legal and regulatory requirements. Generally:

• Account and transaction data is retained for a minimum of 5 years after account closure for legal compliance and audit purposes.
• Customer support communication logs are retained for 2 years after case resolution.
• Anonymised analytics data may be retained for a longer period for platform improvement purposes.
• KYC documents are retained in accordance with applicable legal requirements, typically 5 to 7 years.

Once the retention period expires, your data will be securely deleted or anonymized using methods that ensure it cannot be recovered.

7. Data Security

Hoki70 invests seriously in security infrastructure to ensure your data remains protected at all times. The technical and organizational security measures we implement include:

• 256-bit SSL/TLS encryption for all data communication between your device and our servers.
• Encryption of data stored in databases using strong encryption algorithms.
• Role-based access control — only staff who require access for their specific duties are permitted.
• Continuous 24/7 system security monitoring.
• Regular security audits by independent parties to identify and address vulnerabilities.
• Two-factor authentication (2FA) available for all player accounts.
• An intrusion detection system that automatically monitors and blocks suspicious activity.

While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a security breach involving your data, hoki70 will notify you promptly via email or in-account notification.

8. Your Rights Regarding Personal Data

As a hoki70 platform user, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, contact the hoki70 support team via live chat. We will process your request within 30 business days. In complex cases, this period may be extended with written notice to you.

9. Children's Privacy

The hoki70 platform is exclusively for individuals aged 18 and above. We do not knowingly collect personal data from anyone under 18. Should we discover that a minor's data has been collected without our knowledge, it will be deleted immediately and the associated account will be closed.

If you believe your child or any minor has registered an account at hoki70, please contact us immediately so we can take appropriate action without delay.

10. Privacy Policy Amendments

Hoki70 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements in how we handle your information. Any material amendments will be communicated via registered email or in-account notification at least 7 days before taking effect.

The latest version of this Privacy Policy is always available on this page. The "Updated" date at the top of the document indicates when changes were last made. By continuing to use the hoki70 platform after the effective date of any amendment, you are considered to have accepted the updated Privacy Policy.

11. Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by hoki70, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the hoki70 website or app.
• Email: [email protected] — we aim to respond within 24 hours on business days.

We take every privacy complaint and inquiry seriously. Our team will ensure every issue is resolved professionally and within a reasonable timeframe.